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Shipping & Returns

It is our privilege to stand behind our (30)-day money-back guarantee on our EPIC products and accessories. If for any reason you are dissatisfied with our products, we will fully refund the eligible amount of your purchase. We ask that you send the unused portion of the product to us, and we will immediately process the appropriate refund once items arrive back in our warehouse. At EPIC Foods Company, our priority is to make our customers feel great and in return, spread our vision. We will do everything we can to help ensure that you are 100% satisfied. That said, if you have any questions, please contact us at epicfoodscompany@gmail.com.

Conditions of Return

To be eligible for a return, your item must have at least half of its original contents. It must also be in the original packaging and include a receipt or proof of purchase. Sale items and items purchased with promotional or discount offers are not eligible for return; only regularly priced items may be refunded.

Shipping of Return

To return your product, mail to Epic Foods Company c/o Custom Back Office Solutions  6050 S Country Club Rd #180, Tucson, AZ 85706 

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping you paid will not be reimbursed. You may choose to  insure the return package, in which case we are not responsible for any postage, service fees, insurance fees, or otherwise. We may, at our sole discretion, offer a digital return label for your use. Any costs that we incur, not limited to processing or postage, will be deducted from your refund additional to the 25% restocking fee. We do not guarantee any return labels or any of their features or assumed features. They are a courtesy only, and particularly may not include package insurance. In the case we provide you a return label, we are not responsible for your choice to use it. Your choice to use it relieves us of any and all liability, in any case or cases that package(s) are lost, damaged, stolen, or otherwise unarrived at our return center in the satisfactory condition required for refund eligibility. If you are shipping an item yourself, you should consider using a trackable shipping service or purchasing shipping insurance; we do not guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within seven days.

If there is nothing wrong with the product, and you simply want to return it, we will charge a 25% restocking fee, as calculated from the retail price or price paid, whichever is higher, of each product. If you are returning a product purchased under an automatic renewal or pre-paid membership or subscription, we may subtract the cost of shipping and other fulfillment from your refund additional to the restocking fee. After there steps, If you don’t received a refund in the time frame specified, check with your credit card or bank to see if there is a refund waiting to be posted. If you still have not received your refund yet and it has been longer than 30 days, contact us at epicfoodscompany@gmail.com

Items Sent as a Gift

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he/she will find out about your return.

Damaged Goods
If your product arrives damaged, please reply to your order confirmation email with pictures of your damaged goods and we will replace the damaged item(s). To complete your return, we require a receipt or proof of purchase.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at epicfoodscompany@gmail.com  and send the defective or damaged item to: Epic Foods Company, c/o Custom Back Office Solutions  6050 S Country Club Rd #180, Tucson, AZ 85706 

Shipping of Exchange

You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance; we do not guarantee that we will receive your returned item. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Items Lost, Stolen, or International Orders

In the event that an item is lost or stolen during or after shipment, Epic Foods Company is not responsible for replacing the order. If the items have been verified to have been delivered via tracking number Epic Foods Company  is not responsible for replacing said items. Unfortunately, there have been several instances where we replaced stolen items only to find out that these items have been delivered to the customers after all.

In the case of orders with a non-U.S. or non-U.S.-Territory shipping address, "international orders", we are relieved of any and all liabilities at the first point where a postal carrier tracking shows or implies package with a location outside of the United States. It is explicitly assumed that if a package gets stuck, lost, or similar, in transit, whether the last scan implies within or outside of the United States, that the package will be assumed outside of the United States, and thus not our responsibility. We also expressly decline liability for payments owed for customs, taxes, duties, and any other entry, or similar, "customs fees" charges assessed by the country of destination, or associated carrier-charges, including but not limited to brokerage. International orders may be shipped as Delivery-Duties-Unpaid (DDU), and in any case it is the responsibility of the addressed-recipient to accept and pay any charges, including but not limited to customs fees, which are assessed; it is otherwise agreed that the addressed-recipient will abandon the package. We will not pay any customs fees, whether directly nor as a credit nor refund. We will not refund any value of an international order for any reason once evidenced or implied being outside the U.S., such as in the case that the recipient declines customs fee payment(s). At our sole discretion, we may pay customs fees on recipient's behalf, as a right, but not an obligation.